Privacy Policy – 99ko

This Privacy Policy ("Policy") describes how 99ko, operator of the website at https://99ko.vin, collects, uses, stores, shares, and protects personal data obtained from users ("you" or "Player") who access or use the Platform. This Policy applies to all services provided through 99ko, including account registration, deposits, withdrawals, gaming activity, promotional participation, and customer support interactions. By registering an account or using the Platform in any capacity, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Policy, you should stop using the Platform immediately and contact the 99ko support team to close your account. 99ko reserves the right to update this Policy at any time. Material changes will be communicated via your registered contact details or by posting a notice on the Platform. This Policy should be read alongside our Terms and Conditions, also published on the Platform.

99ko collects personal data across several categories depending on how you interact with the Platform. The categories of data we collect are set out below:

99ko uses the personal data we collect for the following purposes:

• To create and manage your account, including verifying your identity and confirming that you meet the minimum age requirement of 21 years.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
• To operate, maintain, and improve the Platform, including personalising your experience based on your game history and stated preferences.
• To comply with anti-money laundering (AML) obligations, including transaction monitoring, suspicious activity reporting, and KYC verification processes.
• To send service communications such as transaction confirmations, account security alerts, and important policy updates. Where you have opted in, we may also send promotional communications, and you may opt out at any time.
• To support responsible gaming, including monitoring for signs of problem gambling behaviour, applying account controls such as deposit limits and self-exclusion, and fulfilling player-protection obligations.
• To detect, investigate, and prevent fraud, account abuse, exploitation of promotional offers, unauthorised access, and any conduct that violates our Terms and Conditions.

99ko processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations to you under the Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with applicable AML, KYC, and data protection laws and regulatory requirements.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your data protection rights.
• Consent — for optional marketing communications where you have given explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

99ko does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Payment service providers — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and in accordance with their own privacy policies.
• Game software providers — providers including Evolution Gaming, Pragmatic Play, NetEnt, Spribe, and Ezugi operate the game engines accessed through the Platform. Your game session data is processed by these providers' systems in the course of game delivery.
• Legal and regulatory authorities — we may disclose your data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, or where necessary to prevent or detect fraud or other criminal activity.
• Professional advisers — lawyers, auditors, and insurers acting in a professional capacity who require access to certain data to provide services to 99ko, subject to appropriate confidentiality obligations.

In all cases where data is shared with third parties, 99ko ensures that appropriate contractual safeguards are in place. No data is shared for third-party marketing purposes without your explicit consent.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect Platform functionality. Essential cookies required for core Platform operation cannot be disabled as they are necessary to deliver the service you have requested.

99ko retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as is required by applicable laws. In practice: account data and identity verification records are retained for a minimum of five years following account closure; financial transaction records are retained for a minimum of seven years in line with standard financial record-keeping requirements; gaming activity logs are retained for five years; and customer support communications are retained for three years.

Where personal data is no longer required for any lawful purpose, 99ko will delete or anonymise it in a manner that prevents re-identification. Where immediate deletion is not possible — for example, because data is stored in backup archives — 99ko will securely isolate the data from further active processing until deletion can be carried out.

Subject to applicable law, you have the following rights in relation to the personal data 99ko holds about you. To exercise any of these rights, please contact the support team using the details provided at the end of this Policy.

99ko will respond to all valid data rights requests within 30 days of receipt. In some cases, particularly where requests are complex or numerous, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it. Note that some rights are subject to limitations — for example, we may be unable to delete data where we are required by law to retain it, such as financial records held for AML compliance.

99ko maintains technical and organisational security measures proportionate to the risks involved in processing your personal data. These measures include access controls and role-based permissions for internal systems, regular security assessments, encrypted storage for sensitive data fields, and staff training on data handling obligations. Where 99ko engages third-party data processors, those processors are required by contract to implement equivalent security standards.

In the event of a personal data breach that poses a risk to your rights and freedoms, 99ko will notify affected users without undue delay and will take immediate steps to contain and remediate the breach. Any applicable regulatory notification obligations arising from the breach will also be fulfilled.

The 99ko Platform integrates with several third-party services to deliver its full functionality. These third-party providers operate under their own privacy policies and data processing terms, which are independent of this Policy. The third-party services integrated into the Platform include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — who process transaction data to facilitate your deposits and withdrawals.
• Game software providers (Evolution Gaming, Pragmatic Play, NetEnt, Spribe, Ezugi) — whose game engines process gameplay data including bets placed and game outcomes.
• Analytics providers — who collect aggregated and anonymised usage data to help 99ko understand Platform performance and improve user experience.
• Customer support platform providers — who power the support chat and ticketing tools used to handle your support enquiries.

99ko is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with when using the Platform. 99ko conducts due diligence on all third-party processors before engagement and maintains data processing agreements with them as required.

The 99ko Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe a person under 21 has registered an account on the Platform, please contact our support team so that we can investigate and take appropriate action.

99ko reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the last updated date at the top of this page. For material changes — those that significantly affect your rights or how we handle your data — we will provide advance notice via your registered contact details or via a prominent notice on the Platform before the change takes effect.

Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you must stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99ko processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries within 30 days.

Email: [email protected]