Responsible Gaming at 99ko

At 99ko, we are committed to providing a safe and enjoyable gaming environment for all players across Bangladesh, from Dhaka to Chittagong, Sylhet to Rajshahi. We understand that while the vast majority of our players enjoy cricket betting, slots, and live casino games purely for entertainment, a small number of people may find that gambling begins to affect other areas of their lives. Our responsible gaming programme exists specifically to support those players before, during, and after any difficulties arise.

Responsible gaming is not just a policy statement at 99ko — it is a core part of how we build and run our platform. We have invested in practical tools that put control directly in your hands, and we train our support team to recognise and respond sensitively to signs of problem gambling. This page explains every tool available to you, the warning signs to watch for, and how to access help at any time.

Every registered 99ko player has immediate access to the following player protection features directly from their account settings. No waiting period, no approval required — these controls are yours to use at any time.

99ko operates a strict minimum age policy. All players must be 21 years of age or older to register an account and access any gambling services on the Platform. Age verification is conducted during the registration process and again before the first withdrawal is processed. We reserve the right to request documentary evidence of age at any point and to suspend or close an account immediately if verification cannot be completed satisfactorily.

We are committed to preventing underage gambling. If you are aware of a minor attempting to access the Platform, please contact our support team immediately. We treat all such reports with the highest urgency and will take immediate action to investigate and close any account found to belong to a person under 21. If you share a device with younger family members, we strongly recommend using your device's parental control features or installing third-party filtering software to prevent access to gambling websites.

Problem gambling can develop gradually and is not always easy to recognise, especially in yourself. The following are common warning signs that your gambling may have moved beyond entertainment. If you recognise several of these signs, we strongly encourage you to use one of the tools described above or contact our support team for guidance.

Activating any responsible gaming tool on your 99ko account takes less than two minutes. Follow these steps:

Self-exclusion is the most comprehensive protective measure available to 99ko players. When you self-exclude, your account is immediately suspended for the duration you have selected. During the exclusion period, you will be unable to log in, place bets, make deposits, or access any gaming content on the Platform. All pending withdrawal requests that were submitted before the exclusion was applied will continue to be processed normally.

Self-exclusion durations available are:

• Short-term: 1 month or 3 months — suitable for players who want a defined cooling-off period.
• Medium-term: 6 months or 1 year — suitable for players who need an extended break to reassess their relationship with gambling.
• Permanent exclusion — for players who wish to close their account permanently. This cannot be reversed.

At the end of a time-limited self-exclusion period, your account will not be automatically reactivated. You must contact our support team directly to request reactivation. Our support team will conduct a brief check-in with you before processing any reactivation request, to confirm that you are comfortable returning to the platform.

You do not need to be in crisis to reach out. Even if you are simply unsure whether your gaming habits are healthy, we welcome you to contact us. Speaking to someone early is always the most effective approach. There is no shame in asking for help — it is the most responsible thing you can do.

Responsible Gaming contact: [email protected]

99ko takes its player welfare responsibilities seriously. We review our responsible gaming tools and policies regularly to ensure they remain effective and in line with best practices. We do not market gambling products to players who have opted out of marketing communications, and we never target promotional offers at players who have activated deposit limits or who have recently used a time-out or self-exclusion feature.

We believe that a safe gambling environment benefits every player on the platform, not just those who are experiencing difficulties. When you play at 99ko, you are playing on a platform that genuinely cares about your wellbeing. Our goal is for every player in Bangladesh to enjoy their experience with us — cricket betting, live casino, slots — while always staying firmly in control.